Privacy Policy

Privacy Policy

Last updated: April 4, 2026

1. Data Controller

Neveu.IO inc. (NEQ: 1176585868), headquartered in Sainte-Julie, Quebec, is responsible for the processing of your personal information. The Privacy Officer is Kevin Neveu, reachable at [email protected].

2. Legal Framework

This policy is drafted in compliance with Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25 / LPRPSP, SQ 2021, c. 25) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

3. Information Collected

We collect only the information necessary for the stated purposes. Depending on context, this may include:

• First and last name
• Email address and phone number
• Company name and contact details
• Browsing data (IP address, pages visited, session duration)
• Billing information (processed exclusively by Stripe)

4. Purposes of Processing

Your information is used for the following purposes:

• Managing your account and portal access
• Delivering agreed professional services
• Invoicing and payment processing
• Communications related to your active mandates
• Improving our services and website
• Fulfilling our legal and tax obligations

5. Consent

The collection and use of your personal information is based on your explicit consent, obtained at account activation or form submission. You may withdraw your consent at any time, subject to applicable legal and contractual constraints, by writing to [email protected].

6. Sub-Processors and Third Parties

Your information may be processed by the following sub-processors, strictly within the scope of their functions:

• Microsoft 365: internal communications and documents
• Stripe: payment processing
• Intercom: client communication
• Eversign: electronic contract signing
• Neveu ERP: client data management, hosted on a dedicated Canadian server

No information is sold to third parties. No advertising communications are made without separate consent.

7. Cross-Border Transfers

Some sub-processors may process your data outside Quebec. In such cases, we ensure that the level of protection is equivalent to that required under the LPRPSP, in accordance with Section 17 of that Act, and a Privacy Impact Assessment (PIA) is conducted when required.

8. Retention and Destruction

Your information is retained as long as necessary for the purposes for which it was collected, and for a minimum of six (6) years from the end of the business relationship, in compliance with Canada Revenue Agency and Revenu Quebec requirements. Upon expiry, your information is securely destroyed.

9. Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, disclosure, alteration, or destruction, including data encryption in transit and at rest, role-based access controls, and access logging.

10. Rights of Access, Rectification, and Portability

Under Sections 27 et seq. of the LPRPSP, you have the following rights:

• Access to your personal information held by Neveu.IO inc.
• Correction of any inaccurate or incomplete information
• Portability of your data in a commonly used technological format
• Deletion of your information, subject to legal retention obligations

To exercise these rights, write to: [email protected].

11. Privacy Incidents

In the event of a privacy incident likely to cause serious harm, we will notify the Commission d'accès à l'information du Quebec and affected individuals, in accordance with Section 3.5 of the LPRPSP.

12. Cookies

Our website uses session cookies, analytics cookies, and functional cookies. Your consent is required for non-essential cookies. You can manage your preferences via the banner displayed on your first visit or by adjusting your browser settings.

13. Amendments

This policy may be updated at any time. The version in force is the one published on this site, with the update date shown in the header. In the event of a material change, you will be notified by email if you hold an active account.

14. Contact and Complaints

For any questions regarding this policy or to file a complaint, contact:

Kevin Neveu
Privacy Officer
Neveu.IO inc.
[email protected]

If you believe your rights have not been respected, you may also contact the Commission d'accès à l'information du Quebec: www.cai.gouv.qc.ca.