Unlimited helpdesk
Calls, emails and tickets. Your team always knows who to contact.
Managed IT support
Managed IT Support for SMBs
Unlimited helpdesk, 24/7 monitoring and proactive maintenance for your business. Zero surprises, fixed monthly fee.
- South Shore Local presence
- Documented Processes and access
- Local team Direct accountability
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Faites défiler
Our approach
Your outsourced IT department
We watch over your technology and help your team every day. You get a complete IT team without having to build one internally.
Included services
What is included
Six pillars working together to keep your business productive, protected and supported.
24/7 monitoring
Every workstation and server is watched so issues can be spotted quickly.
Managed updates
Windows, software, drivers and antivirus stay current.
Backups
Your data is protected and recovery is verified regularly.
Cybersecurity
Managed protection covers identities, devices and email.
Clear reporting
You can see the health of your environment and the work completed.
1 to 50
employees
Who is it for?
For SMBs that need an IT team without managing one internally.
We support organizations across the South Shore and Greater Montreal with an approach shaped around their reality.
- Professional offices
- Clinics
- Accounting firms
- Engineering firms
- Manufacturers
Our plans
The right service level for your reality.
Every plan is explained clearly before the engagement begins. You know what is included and who to call.
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01
Essential
Helpdesk and monitoring for a dependable foundation.
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02
Proactive
Preventive maintenance and managed updates.
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03
Advanced
Cybersecurity, backups and IT health reporting.
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04
Complete
Full coverage and strategic guidance.
Four reasons to trust us with your operations.
Fast response
Tickets handled in under 2 business hours, regardless of priority.
Unified approach
IT and marketing under one roof. Your Microsoft 365 email and SEO strategy share the same team.
No long-term commitment
Monthly, adjustable to your needs. You stay because it works, not because a contract forces you to.
Full transparency
Client portal: invoices, tickets, projects, quotes, audits: all in one place, in real time.
Four steps, zero surprises.
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01
Diagnostic
Full audit: network infrastructure, workstations, security, backups, identities, Quebec Law 25 compliance.
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02
Plan
Prioritized recommendations with budget, timeline and measurable outcomes. No surprises.
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03
Deployment
Implementation by our team. No subcontractors to manage. Continuous communication with you.
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04
Monitoring
Monthly reporting, continuous adjustments, proactive updates. We call you before you call us.
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01
Microsoft 365
Productivity, Defender XDR, Intune endpoint management, Purview compliance. Centralized identity with Entra ID.
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02
NinjaRMM + SentinelOne
24/7 monitoring, automated patching, endpoint detection & response. Alerts triaged before they reach your team.
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03
Datto BCDR
Immutable backups + business continuity. Recovery objectives measured in minutes, not days. Tested monthly.
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04
HaloPSA
Ticketing, time tracking, contracts, client portal. You see every ticket and every hour billed in real time.
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05
Azure
Hybrid cloud workloads, Azure Files, identity federation. Optimized monthly to avoid the silent cost creep.
A unified IT and marketing offering.
Everything we get asked, before signing.
01 How do you handle an emergency?
Incidents are qualified by impact, prioritized according to the applicable service agreement and tracked through resolution. The terms are documented before the engagement begins.
02 What is the minimum commitment?
No long-term commitment. Monthly pricing, adjustable based on your user and workstation count. Cancel with 30 days notice.
03 What tools do you use?
Microsoft 365 (Defender, Intune), Datto for backups, NinjaRMM for monitoring, SentinelOne for endpoint security, HaloPSA for ticketing. Proven stack, full audit available on request.
04 Do you work with my internal team?
Absolutely. We handle day-to-day operations so your team can focus on strategic projects. Co-managed or fully managed, your choice.
05 Are there hidden fees?
No. Flat monthly rate per user or workstation. Out-of-scope hours pre-approved, never billed without your sign-off.
06 What does the transition from another provider look like?
Full audit of the current setup, gradual handover (typically 30 to 60 days), recovery of access and documentation, training of your team. Zero service interruption.
Let's talk?
A free audit, a fast answer.
Tell us about your situation. Our team will review your case and provide recommendations within five business days. No commitment, no sales pressure.