Frequently Asked Questions
What is managed IT support?
It's a flat-rate monthly service that includes proactive monitoring, unlimited technical support, and complete management of your IT infrastructure. Instead of paying hourly when something breaks, you pay a fixed price and we handle everything — including prevention.
What size of business is this for?
Our plans are designed for SMBs with 5 to 50 employees. Small enough that an in-house IT department isn't cost-effective, but large enough to need reliable, professional support.
How much does it cost?
Our plans start at a fixed price per workstation per month. The exact cost depends on your number of workstations, cybersecurity needs, and chosen service level. Contact us for a free quote.
What is your response time?
Our standard SLA guarantees a response within 2 hours for emergencies and 4 hours for normal requests. Clients on our Advanced and Complete plans benefit from even faster response times.
Do you come on-site?
Yes. Most support is handled remotely (faster for you), but we come on-site when needed — installations, hardware issues, network audits. On-site visits are included in the plan.
We already have another IT provider. How does the transition work?
We manage the transition from A to Z. We document your current infrastructure, coordinate with your previous provider, and migrate progressively to avoid any disruption. Most transitions are completed in under 2 weeks.
Is our data secure?
Absolutely. Every plan includes automated backups, managed antivirus, and configured firewall. Our Proactive and higher plans also include phishing awareness training for your employees and dark web monitoring.